Mojo Helpdesk vs VIZOR for Schools

Mojo Helpdesk

A simple, inexpensive per-agent help desk with a real K-12 following, a light asset module with check-in/check-out, and a deliberate pitch that you can go live in days because it does not depend on your SIS.

Where Mojo Helpdesk is strong

• ● The lowest published per-agent entry price on most K-12 help-desk shortlists, with the numbers on the page rather than behind a demo request.
• ● An explicit 25% education and non-profit discount, published as a percentage you can actually compute against.
• ● A genuine asset module included with the help desk rather than sold as a separate product: laptops, tablets, servers, and software licenses, with repairs and incidents logged against each item.
• ● Check-in and check-out with return due dates and automated reminders, plus a live view of what is out and what is overdue — closer to a circulation desk than most generic ticketing tools get.
• ● Warranty and license contract expiry tracking with renewal reminders ahead of the date.
• ● Broad sign-in support for districts: Google Workspace, Microsoft 365, ClassLink, Active Directory, LDAP, and other SAML providers, with staff and department import from Google Workspace or Microsoft 365.

What to check before you buy

• Hosted SaaS only — no self-hosted or on-premises edition, so the software cannot be run on district infrastructure or inspected independently.

  Basis: Only cloud plans appear on the vendor's pricing page; no self-host or source distribution is published.

• Per-agent pricing with hard agent caps per plan. A district with a handful of technicians and tens of thousands of devices pays on the axis it has least of, and growing past 25 agents forces a tier change.

  Basis: Vendor pricing page states $14/$24/$34 per agent per month with 25-agent and 100-agent maximums on the lower two plans.

• The education discount is narrower than it first reads: 25% applies only to Business and Enterprise yearly subscriptions, not to the entry Team plan, and the vendor states discounts do not stack.

  Basis: Stated in those terms on Mojo Helpdesk's pricing page.

• No SIS or rostering connector. Mojo markets 'no SIS dependency' as a launch advantage, which is honest positioning but means students, enrollments, and mid-year transfers are not sourced from the system of record.

  Basis: Mojo's education page names Google Workspace, Microsoft 365, ClassLink, AD, LDAP, and SAML for sign-in and user import, and no SIS vendor connector; the K-12 pages present rapid launch without SIS as a benefit.

• The asset module is a light inventory with custody attached, not a 1:1 program: no parent-signed device agreement, no loaner pool as a managed concept, no lost or stolen lifecycle with police report, and no attestation campaign.

  Basis: Absent from Mojo's published asset management page, which covers tracking, check-out with due dates, and renewal reminders.

• No MDM ingest and no documented barcode or QR scanning. Device records are maintained inside Mojo rather than reconciled against Google Admin, Intune, or Jamf, and an August rollout or spring audit measured in thousands of devices has to be typed rather than scanned.

  Basis: No Google Admin, Intune, or Jamf device-sync connector is published on the vendor site, and no scanning capability appears on the asset management page.

• No student fee assessment, no family balances, no purchase orders, no parts stock consumed by repairs, and no funding-source tracking for ESSER, Title, or E-Rate money.

  Basis: None of these concepts appear in Mojo's published product documentation.

• It consumes SSO but is not an identity provider — it signs users in from Google, Microsoft, ClassLink, or a SAML source rather than issuing SAML or OIDC to your other vendors.

  Basis: SSO is described throughout as sign-in into Mojo from a district's existing provider.

How Chalk compares with Mojo Helpdesk →

VIZOR for Schools

A K-12 edition of Vector Networks' IT asset management suite, focused on Chromebook and 1:1 device tracking with deep bidirectional Google Admin integration, an optional service desk, and software license management.

Where VIZOR for Schools is strong

• ● The most automated Google Admin write-back in the K-12 field: real-time bidirectional integration that assigns organizational units from attributes like AUE date, manufacturer, or assignee grade, updates custom annotated fields, and disables or deprovisions devices.
• ● Bulk Powerwash, including rule-driven automation such as powerwashing a loaner Chromebook the moment it is returned. No other product in this comparison does this, Chalk included.
• ● Warranty information for Dell and Lenovo devices is populated automatically rather than typed in — the strongest warranty automation among these vendors.
• ● Self-service portals for several distinct audiences — teachers, principals, librarians, students, and families — with school-scoped roles.
• ● SIS synchronization that brings in students, teachers, staff, and parents, so family contact data is present for return and damage notices.
• ● Repair cost calculation with chargeback to students or families, plus automatic email notification to students, families, and teachers.

What to check before you buy

• Closed source and license-based, with no publicly documented option to run and inspect the software independently of the vendor.

  Basis: vendor site publishes no source availability or open-source licensing

• No public pricing. Cost depends on which editions you buy, and the site directs every buyer to a calculator or a demo.

  Basis: vendor site publishes no price list

• Capability is split across editions — Chromebook management, ServiceDesk, and Software License Management are separately named products — so help desk is a purchasing decision rather than something included.

  Basis: vendor site lists these as distinct named editions

• Google Admin write-back is rule-driven and real-time, which is fast but offers no documented preview-and-approve step before a device state changes in the live tenant.

  Basis: vendor describes real-time automation with no staged change-set review

• Automatic warranty population is documented for Dell and Lenovo specifically, so districts on other hardware get less benefit from it.

  Basis: vendor names Dell and Lenovo as the auto-populated manufacturers

• Barcode support is described in terms of integrating with barcode scanners rather than a named native mobile app, so hallway scanning may depend on hardware rather than a phone in a technician's pocket.

  Basis: vendor Chromebook page describes barcode scanner integration; no native mobile app is named on the vendor site

• No purchase order and receiving workflow or managed funding-source tracking is documented for the schools edition, though PO data can be linked.

  Basis: absence in vendor K-12 feature documentation

• VIZOR consumes SIS data but does not serve a OneRoster API or act as an identity provider for the district.

  Basis: vendor documents SIS synchronization as an inbound integration only

How Chalk compares with VIZOR for Schools →

The third option: Chalk

If you are weighing Mojo Helpdesk against VIZOR for Schools, Chalk belongs on the same shortlist. It is the open-source K-12 IT stack: device inventory that fills itself in from Google Admin, Intune, and Jamf against a roster synced from your SIS, a 1:1 circulation desk with agreements and fees, repairs with parts and costs, a help desk that already knows who is asking, and a built-in SAML/OIDC identity provider.

• ✓ Self-host it free forever under AGPL-3.0 — the entire feature set, one binary, your infrastructure — or use the hosted version, priced by fleet size with no per-seat or per-student fees and the price ladder published.
• ✓ Built only for K-12: students, buildings, custody, funding sources, and ChromeOS auto-update expiration are native concepts, not custom fields.
• ✓ Writes back to Google Admin as a reviewed diff — every OU move, disable, and deprovision previewed before it executes — and serves a OneRoster 1.1 API so other district systems can pull the roster from Chalk.
• ✓ Fees are assessed and tracked without touching payment cards, keeping the asset system out of your PCI scope.