Chalk vs Mojo Helpdesk

Where Mojo Helpdesk is strong

• ● The lowest published per-agent entry price on most K-12 help-desk shortlists, with the numbers on the page rather than behind a demo request.
• ● An explicit 25% education and non-profit discount, published as a percentage you can actually compute against.
• ● A genuine asset module included with the help desk rather than sold as a separate product: laptops, tablets, servers, and software licenses, with repairs and incidents logged against each item.
• ● Check-in and check-out with return due dates and automated reminders, plus a live view of what is out and what is overdue — closer to a circulation desk than most generic ticketing tools get.
• ● Warranty and license contract expiry tracking with renewal reminders ahead of the date.
• ● Broad sign-in support for districts: Google Workspace, Microsoft 365, ClassLink, Active Directory, LDAP, and other SAML providers, with staff and department import from Google Workspace or Microsoft 365.

What to check before you buy Mojo Helpdesk

• Hosted SaaS only — no self-hosted or on-premises edition, so the software cannot be run on district infrastructure or inspected independently.

  Basis: Only cloud plans appear on the vendor's pricing page; no self-host or source distribution is published.

• Per-agent pricing with hard agent caps per plan. A district with a handful of technicians and tens of thousands of devices pays on the axis it has least of, and growing past 25 agents forces a tier change.

  Basis: Vendor pricing page states $14/$24/$34 per agent per month with 25-agent and 100-agent maximums on the lower two plans.

• The education discount is narrower than it first reads: 25% applies only to Business and Enterprise yearly subscriptions, not to the entry Team plan, and the vendor states discounts do not stack.

  Basis: Stated in those terms on Mojo Helpdesk's pricing page.

• No SIS or rostering connector. Mojo markets 'no SIS dependency' as a launch advantage, which is honest positioning but means students, enrollments, and mid-year transfers are not sourced from the system of record.

  Basis: Mojo's education page names Google Workspace, Microsoft 365, ClassLink, AD, LDAP, and SAML for sign-in and user import, and no SIS vendor connector; the K-12 pages present rapid launch without SIS as a benefit.

• The asset module is a light inventory with custody attached, not a 1:1 program: no parent-signed device agreement, no loaner pool as a managed concept, no lost or stolen lifecycle with police report, and no attestation campaign.

  Basis: Absent from Mojo's published asset management page, which covers tracking, check-out with due dates, and renewal reminders.

• No MDM ingest and no documented barcode or QR scanning. Device records are maintained inside Mojo rather than reconciled against Google Admin, Intune, or Jamf, and an August rollout or spring audit measured in thousands of devices has to be typed rather than scanned.

  Basis: No Google Admin, Intune, or Jamf device-sync connector is published on the vendor site, and no scanning capability appears on the asset management page.

• No student fee assessment, no family balances, no purchase orders, no parts stock consumed by repairs, and no funding-source tracking for ESSER, Title, or E-Rate money.

  Basis: None of these concepts appear in Mojo's published product documentation.

• It consumes SSO but is not an identity provider — it signs users in from Google, Microsoft, ClassLink, or a SAML source rather than issuing SAML or OIDC to your other vendors.

  Basis: SSO is described throughout as sign-in into Mojo from a district's existing provider.

Where Chalk pulls ahead

• ✓ Chalk does not charge per agent or per seat, and there is no agent cap to grow through. Self-hosting is free forever under AGPL-3.0, as a single binary with every module included.
• ✓ Chalk syncs your SIS directly — PowerSchool, Infinite Campus, Skyward, and OneRoster 1.1, plus Clever and ClassLink import — so students, staff, schools, and enrollments arrive from the system of record instead of a staff directory. Mojo positions the absence of that as a feature; for a 1:1 program it is the thing you eventually need.
• ✓ ChromeOS from Google Admin, Windows from Intune, and iPads from Jamf, with write-back to Google — OU moves, disable, deprovision, and annotated fields — behind a diff you preview and approve, with typed confirmation on destructive actions.
• ✓ The full 1:1 loop is native beyond check-out and due dates: e-signature at the counter, loaners, lost and stolen with police report, attestation campaigns, and repairs that consume parts out of stock.
• ✓ Phone-camera scanning through the browser as a PWA — no app store install and no handheld scanner — for deployment, collection, and audits.
• ✓ Fee assessment against a student with a family balance and email notifications, purchase orders, warranty on the device and in the refresh runway, and funding sources as a managed list. Chalk assesses and records; it never processes payments.
• ✓ Chalk is itself a SAML 2.0 and OIDC identity provider with a student portal, QR badges, and outward provisioning to Google, AD, and Entra — it can be the login for your other vendors, not only a consumer of theirs.

Sources

Claims about Mojo Helpdesk above are drawn from these pages, checked when this comparison was written. If something has changed, tell us and we will correct it.

• Mojo Helpdesk — pricing, per-agent tiers, agent caps, education and non-profit discount terms
• Mojo Helpdesk — education / K-12 and university help desk
• Mojo Helpdesk — asset management: check-in/check-out, due dates, renewal reminders
• Mojo Helpdesk — Google Workspace and Gmail ticketing integration
• Mojo Helpdesk on Google Workspace Marketplace