Sortly vs Zoho Desk

Sortly

The friendliest inventory app in this comparison and the easiest to actually start using — built for supply closets and job sites, priced by how many items you have, which is exactly the wrong meter for a 1:1 fleet.

Where Sortly is strong

• ● Every price is on the page, including a genuinely free tier, with no demo gate anywhere in the funnel.
• ● The lowest adoption cost in this comparison by a distance: folders, tags, photos and custom fields, usable by a building secretary in an afternoon without an IT project behind it.
• ● Strong mobile — iOS and Android with offline access, barcode and QR scanning, and label generation from inside the same app, so counting is a phone job rather than a scanner-hardware purchase.
• ● Alerting that fits consumables well: low stock alerts for reordering and date-based alerts for maintenance and repair schedules, with in-app and email notification.
• ● More reporting than the price suggests — activity history, inventory summaries, user activity, low stock and item-flow reports, saved custom reports, and report subscriptions delivered on a schedule.
• ● Real integration surface for a product this simple: webhooks, an API, QuickBooks Online, and Slack and Microsoft Teams notifications, plus purchase orders, pick lists, and check-in and check-out.

What to check before you buy

• Pricing meters unique items, and a 1:1 district's item count is its student count. At 5,000 items the published tier is $299 per month, and anything past 10,000 items is Enterprise quote-only — a mid-sized district is off the published ladder on device count alone.

  Basis: Vendor pricing page item limits: 100 free, 500 Advanced, 2,000 Ultra, 5,000 Premium, 10,000+ Enterprise.

• User licenses are metered too, and tightly: 1 user free, 2 on Advanced, 5 on Ultra, 8 on Premium. A technician team plus building staff crosses into Enterprise quickly.

  Basis: Vendor pricing page user-license limits per tier.

• No help desk or ticketing of any kind. A district running Sortly still buys a service desk somewhere else, and the two never see each other.

  Basis: Absent from the vendor's published feature list, which covers inventory, alerts, reporting and integrations.

• No MDM or device integrations at all. The published integration list is QuickBooks Online, Slack, Microsoft Teams, webhooks and an API — so ChromeOS, Intune and Jamf data is typed or imported, and serials go stale between imports.

  Basis: Vendor features page lists no device-management or directory connectors.

• No SIS or rostering integration and no student, guardian or enrollment concepts — nothing notices a transfer, a withdrawal or grade rollover.

  Basis: Absent from the vendor's feature list and from its industry positioning, which addresses inventory rather than student records.

• Check-in and check-out is item custody, not a school-year loan: no due dates on a student device agreement, no e-signature, no damage fee, no family balance and no loaner pool workflow.

  Basis: Vendor documents check-in/check-out alongside pick lists and stock tracking, with no agreement or fee concepts published.

• It is an inventory product rather than an IT asset lifecycle product — warranty expiry, depreciation, ChromeOS auto-update expiration and refresh planning are not in the published feature set, though generic date-based alerts can approximate some of it.

  Basis: Vendor features page covers custom fields, alerts and reports; no warranty, depreciation or lifecycle module is published.

• Hosted SaaS only, with no self-hosted option, and no SSO or SAML in the published feature list — so it sits outside your single sign-on estate in both directions.

  Basis: No self-host or source distribution is offered on the vendor site, and SSO does not appear on the features or pricing pages.

How Chalk compares with Sortly →

Zoho Desk

One of the cheapest real help desks you can buy — and the wrong product in Zoho's own catalog for a district that needs to track devices.

Where Zoho Desk is strong

• ● The lowest published entry price of any mature help desk here, with a permanently free three-agent tier and no trial clock on it.
• ● Broad channel coverage for the money — email, web forms, self-service help center, community forums, instant messaging including WhatsApp, social, telephony, and live chat at the top tier.
• ● Blueprints, Zoho's visual process builder, let a small team encode a real approval or escalation flow without code — a genuinely strong feature at this price.
• ● Zia AI for sentiment, tagging, and reply assistance, plus 30-plus built-in reports and 10-plus dashboards out of the box.
• ● A well-documented REST API, an extensions framework, and mobile apps for agents; Zoho claims integration with 360-plus applications.
• ● Ten regional data centers with residency chosen at signup, which is a real answer for a district with a data-location clause in board policy.

What to check before you buy

• Zoho Desk has no IT asset management, no device inventory, and no CMDB. It is customer-service software; the only inventory-adjacent integration is Zoho Inventory, a commerce stock product for sales orders and shipments.

  Basis: Zoho's Desk features and integrations pages contain no ITAM, inventory, or CMDB capability; Zoho Inventory is listed as a separate commerce application.

• The IT product from Zoho Corporation is ManageEngine ServiceDesk Plus, sold by a different division with its own pricing and its own on-premises option. Buying Zoho Desk for a district IT department means buying the customer-service half of the catalog.

  Basis: ManageEngine describes itself as 'the enterprise IT management division of Zoho Corp'; ServiceDesk Plus combines ITSM, ITAM, and CMDB and is available on-premises and in the cloud.

• No SIS or rostering integration — no OneRoster, Clever, ClassLink, PowerSchool, Infinite Campus, or Skyward — and no student, guardian, or family data model. The entities are contacts, accounts, and tickets.

  Basis: Zoho Desk's published integrations page lists Zoho apps, telephony partners, and general business tools only, with no SIS among them. Verified against the published integrations page rather than an exhaustive crawl of the extension marketplace.

• No 1:1 device custody of any kind: no check-out to a student, no due dates, no overdue handling, no parent-signed agreement, no loaner pool, no lost or stolen lifecycle, and no damage fees.

  Basis: Absent from every Zoho Desk feature page; the product has no asset primitive to attach custody to.

• The features districts assume are standard sit several tiers up. Knowledge base requires Standard, multi-department and Zia require Professional, and live chat requires Enterprise at $40.

  Basis: Zoho's published plan comparison on the Desk pricing page.

• No education page and no published education discount for Zoho Desk. Zoho's nonprofit program exists but its eligibility is written around trusts, societies, and registered nonprofits rather than public school districts.

  Basis: The URL a district would expect for a Zoho Desk education page returns 404, and the nonprofit program page does not list educational institutions among qualifying organizations. Do not read this as 'no US program exists' — read it as nothing published that names schools.

• Zoho Desk is not an identity provider. Single sign-on for third-party applications comes from Zoho Directory, a separate product with its own tiers, whose free plan covers three applications.

  Basis: Zoho Directory is marketed and priced separately as a workforce identity and access management platform; Zoho Desk's own material describes no IdP capability.

• Cloud-only. There is no on-premises Zoho Desk, which is a sharper contrast than usual because the same parent company does ship an on-premises service desk under the ManageEngine brand.

  Basis: No on-premises edition appears on any Zoho Desk page; ManageEngine's ServiceDesk Plus page advertises on-premises deployment explicitly.

How Chalk compares with Zoho Desk →

The third option: Chalk

If you are weighing Sortly against Zoho Desk, Chalk belongs on the same shortlist. It is the open-source K-12 IT stack: device inventory that fills itself in from Google Admin, Intune, and Jamf against a roster synced from your SIS, a 1:1 circulation desk with agreements and fees, repairs with parts and costs, a help desk that already knows who is asking, and a built-in SAML/OIDC identity provider.

• ✓ Self-host it free forever under AGPL-3.0 — the entire feature set, one binary, your infrastructure — or use the hosted version, priced by fleet size with no per-seat or per-student fees and the price ladder published.
• ✓ Built only for K-12: students, buildings, custody, funding sources, and ChromeOS auto-update expiration are native concepts, not custom fields.
• ✓ Writes back to Google Admin as a reviewed diff — every OU move, disable, and deprovision previewed before it executes — and serves a OneRoster 1.1 API so other district systems can pull the roster from Chalk.
• ✓ Fees are assessed and tracked without touching payment cards, keeping the asset system out of your PCI scope.