Chalk

Comparison

InvGate Asset Management vs SysAid

Two tools districts shortlist for device tracking and IT operations, compared the way a buying committee actually reads them: what each is, what each does well, and what to check before signing. We build Chalk, a third option in this space — that context is worth knowing as you read, and it is why every claim below carries its basis.

InvGate Asset Management

A serious corporate ITAM platform with real discovery, a CMDB, and an on-premises option — priced per networked device, which is the worst possible meter for a 1:1 district.

Pricing: Published per-IP-device, per-year pricing across a fixed-price Starter tier, a per-device Pro tier with a minimum annual commitment, and a quote-based Enterprise tier with its own floor. The counting rule is the important part for a district: an IP device is anything on the network with an IP address — computers, mobiles, network gear — and each one includes an allowance for a small number of non-IP assets such as monitors and furniture. Because the meter is devices rather than technicians, a 1:1 district's bill scales directly with student headcount. Full ticketing is a separate product, InvGate Service Management, licensed separately. Formerly named InvGate Insight; renamed in 2024. No education SKU or discount is published.

Where InvGate Asset Management is strong

  • Genuinely strong automated discovery — a lightweight agent, agentless network scanning, integrations, and bulk import covering hardware, servers, containers, databases, and cloud services.
  • A real CMDB with automatic relationship discovery and assisted dependency mapping.
  • A deep integration catalog: Intune, Jamf, SCCM, Active Directory, Entra ID, Okta, AWS, Azure, VMware, ServiceNow CMDB, Jira Service Management, Zendesk, Slack, Teams, and remote-access tools, plus a documented REST API.
  • A genuine on-premises option on Windows Server or RHEL with your choice of database, including support for air-gapped operation — unusual in this category.
  • Google Workspace integration that imports ChromeOS devices and users, so Chromebooks do land in the inventory automatically.
  • Software asset management with license optimization, metering, deployment, and compliance.

What to check before you buy

  • Pricing is per networked device per year, so cost scales directly with fleet size. A district with one Chromebook per student is quoted on the single number it has most of, which is the opposite of a per-technician model.

    Basis: InvGate's published pricing page prices Pro per IP device per year and defines an IP device as any asset connected to a network with an IP address.

  • Ticketing is a different product. InvGate Asset Management is ITAM only; a help desk means separately licensing InvGate Service Management, which is a second contract and a second bill.

    Basis: InvGate sells Asset Management and Service Management as two separately licensed products and describes the ITAM platform as functioning standalone.

  • No SIS or rostering integration — no OneRoster, Clever, ClassLink, or PowerSchool. The identity sources in the integration catalog are corporate directories only.

    Basis: InvGate's full published integration list names Active Directory, Entra ID, Okta, Google Workspace, and cloud platforms; no education system appears.

  • No student or guardian concepts. Asset owners are users and employees, with no enrollment, grade, guardian relationship, or reaction to a mid-year transfer.

    Basis: The product's lifecycle and ownership model is employee framed; the vendor's named customers are manufacturing, utilities, aerospace, retail, and insurance.

  • No 1:1 device circulation loop — no due dates on a student's device, no overdue workflow, no e-signed parent agreement, no loaner pool, and no lost or stolen lifecycle. The lifecycle modelled is procurement, assignment, and disposal.

    Basis: Absent from InvGate's asset lifecycle documentation, which is corporate IT framed.

  • No funding-source or grant tracking — no way to attribute devices to ESSER, Title, or E-Rate money for reporting.

    Basis: No grant or funding-source dimension appears in the product documentation.

  • ChromeOS support is import only. Chromebooks and users come in from Google Workspace; nothing writes back — no OU moves, no disable, no annotated fields.

    Basis: InvGate documents the Google Workspace integration as importing users, ChromeOS devices, and organizational data; no write-back is claimed.

  • It consumes SSO but is not an identity provider — Okta and Entra ID appear as identity sources it reads, not identity it issues.

    Basis: InvGate is configured as a service provider against an external IdP; it is not listed as issuing SAML or OIDC.

How Chalk compares with InvGate Asset Management →

SysAid

A capable ITSM suite with real asset discovery and a working Chromebook sync — priced at $89 per agent, positioned at universities rather than districts, and quietly steering its on-premises line toward the exit.

Pricing: SysAid publishes one price: Professional at $89 per agent per month, which includes 250 managed assets, the AI Copilot for agents and end users, 100,000 automation credits, and two-year retention. Enterprise is custom, starts at 20 agents, and adds sandbox, advanced BI, and longer retention. Patch management is an add-on. Everything else — assets beyond 250, on-premises deployment, education pricing — is quote-only; SysAid's own FAQ still says price depends on administrator count, assets, modules, edition, and deployment platform. For a district the per-agent axis is not the problem: SysAid states end users are unlimited, so six technicians is six seats. The asset axis is the problem, because 250 included assets is two carts. No education discount is published on any SysAid page; third-party sites assert one exists, which we cannot verify.

Where SysAid is strong

  • A full ITSM process set for the price: incident, request, problem, and change management, SLAs, a self-service portal, knowledge base, workflow automation, dashboards, and a developer API.
  • Genuine IT asset management, not a bolt-on — automatic network discovery, hardware and software inventory, a CMDB with configuration-item relationship mapping, software license management with renewal reminders, patch deployment, and remote control through Splashtop.
  • A real Chromebook integration that pulls from Google Workspace: model, serial, Chrome version, enrollment time, warranty expiry, asset ID, organizational unit, policy sync status, and CPU, memory, and disk. Most general-purpose help desks have nothing like it.
  • SysAid Copilot is included in the published tier rather than sold as a per-agent add-on, covering both agent assistance and an end-user chatbot grounded on your tickets, knowledge base, and documents.
  • Strong independent review standing — 4.5 out of 5 across 522 Capterra reviews, with automation, integrated asset management, and responsive support named repeatedly as strengths.
  • SysAid handled its 2023 zero-day well: it learned of the issue on 2 November, published an advisory with indicators of compromise on 8 November, and shipped a fixed release. That is the behavior you want from a vendor.

What to check before you buy

  • 250 managed assets are included at $89 per agent. A 1:1 district counts devices in the thousands, so the fleet becomes a negotiated line item immediately — the one axis a district has most of.

    Basis: SysAid's pricing page lists 'Managed assets (250 included)' under the Professional plan, with no published rate for additional assets.

  • The education positioning is higher education, not K-12. The customer logos on both education pages are universities, and the claims are framed around students, faculty, and campus asset variety.

    Basis: SysAid's higher-education and service-desk-for-education pages name University of Michigan, University of Toronto, Queen's University, and University of West London. Neither page mentions school districts.

  • No SIS or rostering integration — no OneRoster, Clever, ClassLink, PowerSchool, Infinite Campus, or Skyward — and no student or guardian data model. Identity sync is enterprise-shaped: Entra, Google Workspace, Okta, ADFS, CAS, Shibboleth, OneLogin.

    Basis: None appear on either education page or in SysAid's integration catalog; the user repositories SysAid documents are corporate directories.

  • The Chromebook integration reads, it does not write, and its user handling is shallow — it maps the most recent recent-user into an Owner field. There is no OU move, no disable, no deprovision, and no annotated-field write-back.

    Basis: SysAid's own Chromebook documentation describes a one-way pull from Google Workspace inventory and the recent-user-to-Owner mapping; the catalog entry is titled Chromebook (Beta).

  • No device check-out to a person as a transaction. Ownership is a synced field, not a custody event, so there are no due dates, no overdue list, no parent-signed agreement, no loaner pool, no lost or stolen lifecycle, and no damage fees.

    Basis: None of those concepts appear anywhere in SysAid's asset management documentation or marketing.

  • On-premises is no longer marketed, and its feature set is visibly thinner. SysAid's own cloud-versus-on-premises comparison documents no Teams integration, no Power BI extract, no Zapier, no SSO connector, no sandbox, and mobile at extra cost — with releases two to three times a year against fortnightly on cloud.

    Basis: SysAid's published cloud-vs-on-prem comparison PDF; its on-premises plan URL now redirects to cloud pricing. We could not verify whether a new on-premises license can still be purchased — treat it as unmarketed rather than proven discontinued.

  • That matters because the security history sits on the self-hosted line, where SysAid's own document says security updates are manual and performed by the customer. CVE-2023-47246 was a critical remote-code-execution flaw in SysAid On-Premise, exploited in the wild and added to CISA's Known Exploited Vulnerabilities catalog; three XXE flaws in 2025 followed, two of which also reached that catalog.

    Basis: NVD entries for CVE-2023-47246 and CVE-2025-2775, CISA KEV listings, SysAid's own advisory, and Rapid7's analysis. Fair reading: SysAid patched each promptly, and security press reports no public exploitation of the 2025 XXE issues — the durable point is patch cadence and who is responsible for applying it, not that the product is insecure.

  • Recurring review themes are consistent: an interface described as dated and not very intuitive, configuration of advanced automation that is time-consuming for new administrators, and built-in reporting that most reviewers end up customizing.

    Basis: Capterra's aggregated review themes across 522 SysAid reviews. G2, TrustRadius, and Gartner Peer Insights block automated reading, so no rating from those sites is cited here.

How Chalk compares with SysAid →

The third option: Chalk

If you are weighing InvGate Asset Management against SysAid, Chalk belongs on the same shortlist. It is the open-source K-12 IT stack: device inventory that fills itself in from Google Admin, Intune, and Jamf against a roster synced from your SIS, a 1:1 circulation desk with agreements and fees, repairs with parts and costs, a help desk that already knows who is asking, and a built-in SAML/OIDC identity provider.

  • Self-host it free forever under AGPL-3.0 — the entire feature set, one binary, your infrastructure — or use the hosted version, priced by fleet size with no per-seat or per-student fees and the price ladder published.
  • Built only for K-12: students, buildings, custody, funding sources, and ChromeOS auto-update expiration are native concepts, not custom fields.
  • Writes back to Google Admin as a reviewed diff — every OU move, disable, and deprovision previewed before it executes — and serves a OneRoster 1.1 API so other district systems can pull the roster from Chalk.
  • Fees are assessed and tracked without touching payment cards, keeping the asset system out of your PCI scope.
Chalk vs InvGate Asset Management → Chalk vs SysAid →

See all three on your own roster.

Chalk installs to a populated inventory in about 30 minutes. Self-host free under AGPL-3.0, or let us run it — priced by fleet size, never per seat.

See pricing Self-host on GitHub