Chalk

Comparison

AssetTiger vs SolarWinds Web Help Desk

Two tools districts shortlist for device tracking and IT operations, compared the way a buying committee actually reads them: what each is, what each does well, and what to check before signing. We build Chalk, a third option in this space — that context is worth knowing as you read, and it is why every claim below carries its basis.

AssetTiger

The cheapest per-asset tracker a district will find, with no feature gating and unlimited users — and no ticketing, no roster, and no way to see a Chromebook that did not arrive on a spreadsheet.

Pricing: Subscription metered purely on asset count across published tiers, with unlimited users on every paid plan and yearly billing discounted against monthly — the vendor's own framing is 'pay for assets, not seats.' Stock inventory is a separate small add-on. Note a correction to widely repeated third-party claims: the free plan is now a 30-day trial capped at 250 assets and two users, after which the account becomes view-only. It is not free forever. The pricing FAQ raises the question of school and nonprofit discounts; we could not read the answer, so ask them directly.

Where AssetTiger is strong

  • The lowest per-asset cost in this comparison by a wide margin, on a clean single meter.
  • No feature gating between paid tiers — the vendor states explicitly that you upgrade to track more assets, not to unlock capabilities. That is unusually honest packaging and worth conceding.
  • Unlimited users on every paid plan, so every building secretary and tech can have an account for free.
  • Native iOS and Android apps with barcode and QR scanning, plus label printing from any printer — from a company whose main business is asset tags.
  • Check-in and check-out with due dates and overdue alerts, which is more custody machinery than most trackers at this price.
  • Deep reporting for the category — a large library of report types and a very granular permission model.

What to check before you buy

  • No ticketing or help desk of any kind, and no connectors to one. A district running AssetTiger buys or keeps a separate service desk, and the two never see each other.

    Basis: No ticketing capability or integration appears anywhere in AssetTiger's feature list.

  • No MDM or device-management ingest at all — nothing pulls from Google Admin, Intune, or Jamf. Every Chromebook enters by CSV import or by hand, and nothing detects a device you did not know about.

    Basis: AssetTiger publishes no MDM connectors; this is the largest functional gap for a Chromebook district.

  • No SIS or rostering integration — no OneRoster, Clever, ClassLink, or PowerSchool — and no student, guardian, or family concepts. Nothing notices a transfer or a withdrawal.

    Basis: None appear in AssetTiger's features or integration documentation.

  • No parent e-signature on a device agreement and no student fee assessment or family balances, so damage at collection time is handled outside the system.

    Basis: Absent from AssetTiger's documented feature set.

  • Fund tracking exists, but it is generic budget allocation rather than grant-program aware — it will not produce the ESSER, Title, or E-Rate attribution an audit asks for without you building the structure by hand.

    Basis: AssetTiger lists a fund-tracking feature with a per-plan cap; no grant-program or funding-source-restriction concepts are documented.

  • The weakest identity story in this comparison: two-factor plus Google SSO only, with no evidence of SAML support, and certainly no ability to act as an identity provider itself.

    Basis: AssetTiger's feature list names 2FA and Google SSO; no SAML or OIDC support is documented.

  • The free plan is a 30-day trial, not a free tier. After it lapses the account is view-only, and it is limited to two users during the trial.

    Basis: AssetTiger's pricing table labels that column a free 30-day trial; third-party review sites still repeat a legacy free-forever claim that the vendor's page contradicts.

  • Stock inventory is a separate paid add-on, and there is no documented link between it and repair records, so consuming a part against a specific repair is not a supported workflow.

    Basis: Inventory is listed and priced as an add-on; no repair-to-parts linkage appears in the documentation.

How Chalk compares with AssetTiger →

SolarWinds Web Help Desk

A long-serving on-premises help desk with unlimited end users and a fair per-technician price — and a rewritten 2026 release that means a migration project either way.

Pricing: Sold exclusively as an annual subscription, priced per technician per year, with volume discounts applying automatically as technician count rises. End users are unlimited at every tier, so you pay for the help-desk staff rather than for the district. SolarWinds publishes the full price table openly, which is unusual in this market. Note that the older perpetual-license model is historical — third-party sites still quote perpetual figures that no longer reflect how it is sold. A 14-day trial is available. There is no K-12 SKU and no education discount.

Where SolarWinds Web Help Desk is strong

  • Genuinely on-premises and self-hosted, positioned by the vendor as requiring no cloud dependency — which matters to districts with data-residency or board-policy constraints.
  • Unlimited end users at every license tier. You pay for technicians only, which is genuinely favorable for a district with thousands of staff and a handful of techs.
  • Fully published, transparent pricing with no quote gate — competitively unusual.
  • Integrated asset management with ticket-to-asset linking and asset service history, so a technician sees the device from the ticket.
  • LDAP and Active Directory sync plus documented SAML 2.0 SSO against AD FS, Okta, Google, and Entra ID.
  • A modernized 2026 release line — a redesigned interface across 120+ screens, a security-hardened rebuild, and a published forward roadmap including Teams and Slack integrations and AI ticket summaries.

What to check before you buy

  • If you are still on the 12.x line, you have a forced migration ahead: SolarWinds has published End-of-Life dates for versions 12.4 through 12.8, and the replacement is a rewritten application, so it means retraining as well as an upgrade.

    Basis: SolarWinds' own release-history page publishes End-of-Engineering and End-of-Life dates for the 12.x versions and instructs customers to transition to the current release; the 2026.2 notes describe a completely redesigned interface across 120+ screens.

  • No SIS or rostering integration — no OneRoster, Clever, ClassLink, or PowerSchool. Identity comes from LDAP, Active Directory, and SAML only.

    Basis: None appear on SolarWinds' Web Help Desk product pages, education use-case page, or documentation; the documented identity story is explicitly directory-based.

  • No student or guardian concepts. Students appear only as ticket submitters — there is no enrollment, no grade, no guardian, and nothing that reacts to a transfer or a withdrawal.

    Basis: SolarWinds' education page describes students, faculty, and staff purely as end users submitting tickets.

  • No 1:1 device circulation — no due dates on a student's device, no overdue workflow, no e-signed agreement, no loaner pool, and no lost or stolen lifecycle. Asset reservations are the nearest adjacent feature.

    Basis: Web Help Desk's asset management is framed around IT inventory such as projectors and instrumentation; no custody loop appears in the documentation.

  • No student fee assessment or family balances. The parts-and-billing concepts in the product are IT cost accounting, not student charges.

    Basis: No fee, charge, or student-ledger concept appears in the product documentation.

  • No funding-source or grant tracking — nothing to attribute devices to ESSER, Title, or E-Rate.

    Basis: No such concept appears anywhere in the product documentation.

  • No ChromeOS or Google Admin device ingest surfaced. Discovery is network- and directory-oriented, so Chromebooks arrive by import or by hand.

    Basis: No Google Workspace or ChromeOS device-ingest integration appears in SolarWinds' Web Help Desk documentation or integration listings.

  • It consumes SSO but is not an identity provider. It cannot issue SAML or OIDC outward, and cannot give students a portal identity.

    Basis: SolarWinds' authentication documentation configures Web Help Desk as a SAML 2.0 service provider against an external IdP.

How Chalk compares with SolarWinds Web Help Desk →

The third option: Chalk

If you are weighing AssetTiger against SolarWinds Web Help Desk, Chalk belongs on the same shortlist. It is the open-source K-12 IT stack: device inventory that fills itself in from Google Admin, Intune, and Jamf against a roster synced from your SIS, a 1:1 circulation desk with agreements and fees, repairs with parts and costs, a help desk that already knows who is asking, and a built-in SAML/OIDC identity provider.

  • Self-host it free forever under AGPL-3.0 — the entire feature set, one binary, your infrastructure — or use the hosted version, priced by fleet size with no per-seat or per-student fees and the price ladder published.
  • Built only for K-12: students, buildings, custody, funding sources, and ChromeOS auto-update expiration are native concepts, not custom fields.
  • Writes back to Google Admin as a reviewed diff — every OU move, disable, and deprovision previewed before it executes — and serves a OneRoster 1.1 API so other district systems can pull the roster from Chalk.
  • Fees are assessed and tracked without touching payment cards, keeping the asset system out of your PCI scope.
Chalk vs AssetTiger → Chalk vs SolarWinds Web Help Desk →

See all three on your own roster.

Chalk installs to a populated inventory in about 30 minutes. Self-host free under AGPL-3.0, or let us run it — priced by fleet size, never per seat.

See pricing Self-host on GitHub